If the Client chooses to cancel, hold, or discontinue the project for any reason after initiation, the Client shall be liable to pay the full project amount as per the approved quotation or proposal. Any advance or partial payment already made will be non-refundable, and the remaining balance shall become immediately due and payable.
Once the project is completed and approved for delivery, the Client shall be required to make the final payment and collect the project deliverables within 30 days from the date of completion notification shared by the Company. If the Client fails to take delivery or make the final payment within the stipulated 30 days, a late payment fee of 2% per week (or part thereof) on the pending amount shall be applicable until full payment is received.
After project handover, the Client shall be entitled to three (6) months of complimentary technical support, starting from the date of final delivery. During this support period, the Company will: Resolve any technical errors, bugs, or non-functional issues that arise in the delivered website or software.
Provide prompt assistance to ensure smooth performance and stability of the product. However, this complimentary support does not include: Any new design changes, layout modifications, content updates, or additional feature requests.
Integration of new elements, third-party services, or visual improvements not included in the original project scope. ➡️ Any change requests or modifications communicated after handover — whether minor or major — shall be treated as a new task and will be fully chargeable as per the Company’s standard rates.
All payments made to the Company are non-refundable, except in the event where the Company fails to deliver the project or services as per the approved and acknowledged proposal.
No refund shall be applicable in cases where:
The Client shall provide all required content, data, feedback, approvals, and credentials on time as requested by the Company.
If the Client fails to respond or provide necessary materials for more than 15 consecutive days, the project shall be considered on hold.
Once the project is placed on hold:
Reactivation will require a re-activation fee, as per the Company’s policy.
Delivery timelines will automatically extend based on the delay period.
If the project remains inactive for over 45 days, it may be terminated without refund.
Any new feature, functionality, design change, or integration requested by the Client after approval of the final design or scope shall be considered an additional change request. Such requests will be quoted and billed separately before implementation. Verbal or informal requests will not be executed unless confirmed in writing (email or message confirmation).
The Company will release the final source code, design files, or administrative access only after receiving full and final payment.
Until then, all project materials and codes remain the intellectual property of the Company. Unauthorized access, duplication, or modification before payment completion will be treated as a breach of agreement.
If the project includes any third-party APIs, plugins, themes, or software, their performance, licensing, and renewals will be governed by the respective provider’s terms and conditions. The Company shall not be responsible for any malfunction, limitation, downtime, or renewal costs arising from such third-party tools or services.
Any paid plugin, license, or external service used during the project will be billed separately to the Client at the time of purchase.
➡️ After a period of one (1) year from the date of project handover, the Client shall be solely responsible for renewing all third-party plugins, themes, or licenses at their own cost. The Company will not bear any responsibility or liability for expired, outdated, or inactive plugins/services beyond this period.
The Client acknowledges that all payments, including initial advance, milestone, or final payments, shall be made only after accepting and agreeing to these Terms & Conditions. By proceeding with any payment, the Client confirms that they have:
1.Read, understood, and accepted all Terms & Conditions outlined in this document, and
2.Agreed to comply with all clauses regarding project cancellation, delivery, post-handover support, third-party services, liability, and refund policies.