Consultation and Service Charge: The consultation service charge is 20% of the total project quotation, which is applicable to all projects, including digital marketing, website development, SEO, and other services. This consultation fee is non-refundable, regardless of whether the project is initiated, partially completed, or canceled by the client.
All service charges, including those related to digital marketing (such as SEO, social media management, PPC campaigns) and website development, are non-refundable once the project has commenced.
Eligibility for Refund: Refunds may be requested if services were not initiated or delivered, and only if the service deviates significantly from the agreed-upon scope.
Time Frame for Refund Requests: A refund request must be submitted by the client within 7 to 15 days from the service initiation. Refund requests made after 15 days will not be entertained by the company.
Refund Review and Decision: Refund requests must be submitted in writing within 30 days from the start of the project. The company will review the refund request within 15 business days and decide based on the work completed, scope deviations, or technical errors. In some cases, partial refunds may be granted based on the portion of the work completed.
After the website has been reviewed by the client and all necessary changes have been confirmed in writing, no further changes will be entertained. If any additional changes are requested after the final written approval, they will be considered chargeable and require a formal contract amendment or a new service agreement.
Change Requests: Any requests for changes to the website must be submitted during the project phase and will be considered as part of the original project scope.
Chargeable Changes: Once the website has been approved by the client, any subsequent changes or additions will be subject to additional charges, which will be discussed and confirmed before implementation.
Technical Errors: Any functional or technical errors that arise due to oversight on the part of the company will be fixed without additional charges, but no refunds will be provided for project delays caused by such issues.